FAQs – Twvlv Lifestyle Pvt. Ltd.

Turn on your speaker. Bluetooth pairing mode usually activates automatically on first use and may be
indicated by a blinking light.
Open Bluetooth settings on your phone, tablet, laptop or other source device and select your TWVLV
speaker, such as Tecton 80, if shown.
Once connected, the indicator light may become stable and you may hear a confirmation sound, depending on the model.

Ensure Bluetooth is enabled and your device is within the recommended range.
Press the Bluetooth or pairing button to re-enter pairing mode, where supported.
Restart both the speaker and your device.
Remove or “forget” the speaker from your device’s Bluetooth list and reconnect.
Check that your device software and, where supported, speaker firmware are up to date.

Calling support depends on the specific model and microphone availability. Please refer to the user manual for your model.

Water resistance varies by model and rating. Please check the product specifications for the applicable IP rating, permitted exposure and usage restrictions.
Liquid damage beyond the stated rating or usage instructions may not be covered under warranty.

Battery life varies by model, volume level, content type, lighting use, connected features and battery age.
For battery-operated models, the stated battery life is an estimate under standard test conditions and actual usage time may vary.

Charge-and-play support is available on supported models. Please check the user manual for your model.
Use only the recommended charging cable, adapter rating and safe charging conditions. Charger inclusion and charging accessories may vary by model and sales package.

Battery level may be visible in your device’s Bluetooth settings where supported by the connected device and speaker.
LED indicators on the speaker may show battery status depending on the model.
Battery information may also be available in the TWVLV app for supported models.

Compatible TWVLV speakers may support stereophonic pairing, also referred to as Noryx Bridge on supported models, and allow pairing of two compatible speakers.
Turn on both compatible speakers, follow the Smart Connect or Stereophonic instructions in the user manual and wait for confirmation.
Stereophonic compatibility may require the same model or compatible firmware versions.

Models with Broadcast mode or multi-speaker support may allow compatible speakers to connect together.
Turn on all compatible speakers, follow the Smart Connect or Broadcast instructions in the manual and wait for synchronisation.
The number of supported speakers and compatibility may vary by model and firmware version.

Bluetooth range may be up to 10 metres in open environments, depending on model, source device and surroundings.
Walls, furniture, interference and other wireless devices may reduce range or stability.

Yes, you may connect via Bluetooth if your TV or desktop supports compatible Bluetooth audio.
Some models may also support 3.5 mm AUX input. Please check your product specifications and user manual.

TWVLV speakers come with a 1-year limited warranty against manufacturing defects from the date of purchase, unless a different warranty period is expressly stated for a specific product. Accessories carry a 6-month limited warranty against manufacturing defects.
Warranty excludes misuse, accidental damage, unauthorised repair or modification, normal wear and tear, liquid damage beyond rated protection, physical damage and use contrary to the product manual.
Please retain your invoice and contact care@twvlv.com for warranty support.

Reset steps vary by model. On some models, pressing and holding the play/pause button for about 8 seconds may restart the speaker and re-enter pairing mode.
Please refer to your product manual for the exact reset process for your model.

Some models may support USB playback or other wired media options. Please check the product specifications for compatibility and supported formats.

The TWVLV Audio App, where supported by the model, may allow firmware updates, EQ customisation, battery monitoring, diagnostics and feature controls.
App availability, supported operating systems and features may vary by model, region, firmware version and device compatibility.
Use of the app is subject to the TWVLV Privacy Policy and any app-specific terms or permissions.

TWVLV offers a 12-day return/replacement window for eligible unused products returned in original packaging with all accessories, manuals, invoice and box contents intact, subject to inspection and approval. Depending on the reason for the request and applicable law, TWVLV may offer replacement, repair, refund, store credit or another appropriate remedy.
Used products or change-of-mind returns after use may not be accepted unless required by applicable law or approved under TWVLV policy.

Contact care@twvlv.com as soon as possible with your order details, invoice, photos/videos and unboxing
evidence where available.
Customers are requested to report visible defects, transit damage, missing items or incorrect products within 48 hours of delivery to help timely verification. This timeline does not limit statutory consumer rights available under applicable law.

Email: care@twvlv.com.
Phone: +91 94227 99616.
Our team typically acknowledges customer complaints within 48 hours and aims to resolve them within 15 days, or within the period required under applicable law.