Purchase Policy

This Purchase Policy applies to purchases, website use, customer support interactions and product-related services offered by TWVLV Lifestyle Private Limited in India. It is intended to be read with the Privacy Policy, Terms & Conditions, Shipping Policy, Cancel Order Policy and FAQs, as well as any product-specific notices displayed on the product page, invoice, packaging or user manual.

1. Purchases and Order Acceptance

• All orders are subject to availability, payment confirmation, address serviceability, fraud checks and final acceptance by TWVLV.
• Order confirmation acknowledges receipt of your order. It does not by itself constitute final acceptance where stock, payment, fraud review or serviceability checks are pending.
• TWVLV may refuse, cancel or limit an order where the product is unavailable, payment fails, fraud is suspected, delivery is not serviceable, information is incorrect, there is a pricing/listing error, or cancellation is required by law.

2. Pricing, Taxes and Product Information

• Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Product descriptions, specifications, images, features, box contents, colours and accessories are provided as accurately as possible. Minor variations may occur due to screen settings, photography, manufacturing tolerances or product updates.
• Where applicable, product pages, packaging, invoices or labels will display Legal Metrology, importer/manufacturer/packer, MRP, country of origin, customer-care and other mandatory disclosures.
• Prices, offers, specifications and availability may change without prior notice. Confirmed orders will not be affected except where correction is required due to error, illegality or non-availability.

3. Payments

• Payment must be completed through available secure payment methods at checkout.
• Payments are processed by third-party payment gateways, banks or payment partners. TWVLV does not store complete card, UPI or banking credentials except as permitted or required by law.
• Failed, reversed, disputed or fraudulent payments may lead to order cancellation or service suspension.
• Refunds for approved cases will be processed to the original payment method or another legally permitted method. Payment-gateway/bank processing timelines may apply.

4. Invoice and Proof of Purchase

Please retain your invoice, order confirmation and product identification details. Warranty, replacement, refund and support requests may require proof of purchase, order ID and, where applicable, serial number verification.

5. 12-Day Return/Replacement Window

• TWVLV offers a 12-day return/replacement window from the date of delivery for eligible unused products returned in original packaging with all accessories, manuals, invoice and box contents intact, subject to inspection and approval. Depending on the reason for the request and applicable law, TWVLV may offer replacement, repair, refund, store credit or another appropriate remedy.
• Used products, damaged products, missing-accessory returns, products with altered/removed serial numbers, and change-of-mind returns after use may be refused unless required under applicable law or separately approved by TWVLV.
• Returns/replacements must be initiated by contacting care@twvlv.com with order details, invoice and product condition evidence.
• TWVLV reserves the right to inspect and verify the product before approving return, refund, replacement or repair.

6. Defective, Damaged, Incorrect or Not-as-Advertised Products

• Defective, damaged, deficient, spurious, incorrectly delivered or not-as-advertised products may be eligible for return, refund, replacement, repair or another remedy in accordance with applicable law and TWVLV policy.
• Customers are requested to report visible defects, transit damage, missing items or incorrect products within 48 hours of delivery with photos/videos and unboxing evidence where available. This reporting timeline does not limit statutory consumer rights available under applicable law.
• Approved defective/damaged cases will be resolved through replacement, repair, refund or another appropriate remedy, depending on the nature of issue, stock availability and applicable law.

7. Refunds

• Once a return is approved and the product passes inspection, refunds are generally initiated within 5-7 business days.
• Bank, card, UPI, wallet or payment-gateway timelines may apply after TWVLV initiates the refund.
• Shipping charges, cash-handling charges or other charges, if any, may be non-refundable unless the refund is due to a defective, damaged, incorrect, deficient or not-as-advertised product, or where required by law.
• Refunds may be withheld or rejected where the product fails inspection, is used contrary to policy, has missing accessories, shows tampering, or is not the product originally supplied.

8. Warranty

• TWVLV speakers carry a 1-year limited warranty against manufacturing defects from the date of purchase, unless a different warranty period is expressly stated for a specific product.
• Accessories carry a 6-month limited warranty against manufacturing defects unless expressly stated otherwise.
• The warranty covers manufacturing defects in materials or workmanship under normal use.
• The warranty does not cover misuse, accidental damage, liquid damage beyond rated protection, unauthorised repair or modification, physical damage, cosmetic wear, normal wear and tear, consumables, accessories not covered by the product warranty, damage due to improper charging or use with incompatible accessories, or use contrary to the product manual.
• Warranty support may involve repair, replacement, equivalent refurbished/replacement unit, parts supply or another remedy as permitted under applicable law and warranty policy.
• This warranty is in addition to, and does not exclude, statutory rights available under applicable law.

9. Personal Use and Resale

Products sold on the TWVLV website are intended for personal or permitted business use. Bulk purchase abuse, unauthorised commercial resale, tampering, serial-number alteration or misuse of promotional offers may lead to cancellation, warranty review, offer withdrawal or other lawful action. Warranty and support may require proof of purchase from TWVLV or an authorised sales channel, subject to applicable law.

10. Contact

For purchase, return, replacement, refund or warranty support, contact care@twvlv.com with your order ID, invoice and relevant evidence.

Contact and Grievance Officer