Shipping Policy

This Shipping Policy applies to purchases, website use, customer support interactions and product-related services offered by TWVLV Lifestyle Private Limited in India. It is intended to be read with the Privacy Policy, Terms & Conditions, Purchase Policy, Cancel Order Policy and FAQs, as well as any product-specific notices displayed on the product page, invoice, packaging or user manual.

1. Service Area

TWVLV currently delivers only within India unless expressly stated otherwise on the website or checkout page. Some pin codes may be temporarily unavailable due to courier serviceability, regulatory restrictions, operational constraints or force majeure events.

2. Order Processing

  • Orders are typically processed within 1-2 business days after successful payment confirmation.
  • Orders placed on weekends, public holidays or during high-demand periods may take longer to process.
  • Processing may be delayed if payment confirmation, address verification, fraud review or stock confirmation is pending.

3. Estimated Delivery Timelines

  • Estimated delivery is generally 2-7 business days from dispatch, depending on location, courier capacity and serviceability.
  • Delivery timelines are estimates and are not guaranteed delivery commitments unless expressly stated in writing.
  • Remote locations, weather disruptions, regulatory checks, address issues, customer unavailability or courier delays may extend the delivery timeline.

4. Shipping Charges

  • TWVLV currently offers free shipping on prepaid orders placed through the official website, unless otherwise stated at checkout.
  • If shipping charges apply to any order, they will be shown before payment confirmation.
  • Shipping charges, if any, may be non-refundable unless the order is cancelled before dispatch or the refund is required under applicable law.

5. Order Tracking

Once an order is dispatched, tracking details may be shared by SMS, email, WhatsApp, account dashboard or other available communication channels. Tracking status is maintained by the courier partner and may take time to update after dispatch.

6. Delivery Responsibility

  • Please provide a complete and accurate delivery address, phone number and any necessary delivery instructions at checkout.
  • Incorrect, incomplete or unavailable addresses may lead to delay, failed delivery, cancellation, additional charges or return to origin.
  • Please ensure someone is available to receive the package. Courier partners may require OTP, signature, ID verification or delivery confirmation.

7. Damaged, Tampered or Missing Packages

  • If a package appears visibly damaged, tampered or unusually compromised at delivery, you may refuse delivery or record clear photos/videos before accepting it.
  • If damage, missing items, wrong product or tampering is noticed after delivery, contact care@twvlv.com as soon as possible with order details, invoice, photos/videos and unboxing evidence where available.
  • Customers are requested to report visible defects, transit damage, missing items or incorrect products within 48 hours of delivery to help timely verification. This timeline does not limit statutory consumer rights available under applicable law.

8. Delayed, Lost or Failed Delivery

  • If the order is delayed beyond the estimated timeline, please contact us with your order ID so that we can coordinate with the courier partner.
  • If a shipment is confirmed lost in transit, TWVLV may offer a replacement or refund, subject to verification and applicable law.
  • If delivery fails due to customer unavailability, incorrect address, refusal without valid reason or repeated failed attempts, TWVLV may cancel the order and may deduct reasonable shipping/handling charges where permitted by law.

9. Risk of Loss

Risk of loss or damage passes to the customer upon delivery, except where damage, deficiency, incorrect delivery or non-delivery is attributable to TWVLV, its logistics partner or statutory obligations that cannot be excluded.

10. Contact

For delivery support, contact care@twvlv.com with your order ID, registered phone number and relevant evidence.